Erik Hanson
Chief Executive Officer, Founder, General Partner and Board Member

Erik Hanson brings nine years of executive and startup technology experience to Resercom. The original concept for the RAZ hospitality online ordering system was first conceived in the mid-nineties during his experience as a waiter in the restaurant industry. Mr. Hanson believes this first-hand experience was very critical to understanding not only the needs of a restaurant operation, but also the demands of the patrons he interacted with on a daily basis.

In 1999, Mr. Hanson began his entrepreneurial career with several small ventures, which led him to seek the advice and mentorship of successful individuals who could directly teach him the realities of forming and running a larger corporate operation. Prior to launching his first startup company in 2003, Mr. Hanson was contracted to write a seminar that he titled “The Applied Science of Intellectual Distribution”. Upon completing the contract, Mr. Hanson co-founded and was the Executive Vice President for a Dallas-based startup company whose product was a Web-based concierge software service. After his departure from this company, Mr. Hanson began researching patron practices, food service trends and emerging technologies that would eventually become RAZ.

In 2005, Mr. Hanson organized Resercom LP after receiving initial funding to begin development on the RAZ system. Mr. Hanson has managed the development of Resercom products; designed the company infrastructure; created the Resercom sales and marketing model and assembled a team of qualified and trusted individuals with a broad knowledge of both the hospitality and technology industries.

Christopher A. Cash
Chief Operating Officer, Co-Founder and Advisory Board Member

Mr. Cash brings more than twelve years of corporate and technology startup experience to Resercom. Mr. Cash has held executive positions with companies whose clients included Hewlett-Packard and Arthur Anderson. Previously, Mr. Cash was the fourth hire of a dot-com startup, which grew to more than 250 employees and laid the foundation for one of the largest e-commerce systems still in place today. Mr. Cash also held the title of Vendor Management Analyst for American Airlines, overseeing millions of dollars in hardware and telecom strategic sourcing and contract negotiations. His extensive experience has proven to be essential in today’s competitive IT environment.

As COO, Mr. Cash is responsible for the strategic direction of Resercom’s corporate development, client acquisition and service implementation. His efforts make up what become best practices for online food ordering technology and web ordering online menu standards. As a change agent and early adopter of technology solutions, Mr. Cash is a key player and coordinator for driving initiatives to establish Resercom as a best-of-class software service and company for the restaurant and hospitality industry.

Mr. Cash co-founded Resercom, having joined Erik Hanson in 2004 from his own digital media production company that had a wide range of clients including major municipalities as well as Broadway Video, producers of the TV show Saturday Night Live.

Kurt Gailey
Senior Vice President of Technology

Kurt Gailey brings more than ten years of experience in project-lead positions in Web-based software, database development and user interface design to Resercom. As the Senior VP of Technology for Resercom, Mr. Gailey is the principal architect of the RAZ system and manages the development lifecycles of all components, integration projects and future application rollouts.

Prior to joining Resercom, Mr. Gailey served as the Lead Developer and System Architect for a hospitality Web-based software company that integrated with restaurant Point-of-Sale systems. Furthermore, Mr. Gailey has served as Lead Developer for several Web-Development hosting and marketing firms whose applications consisted of business management, inventory tracking and e Commerce-based systems.

As both a development leader and mentor of the Resercom development department, Mr. Gailey has already begun the process of having requirements assembled, project management criteria prepared and the development staff assembled and trained to commence on the exciting next evolution of the RAZ system.

Patrick Massie
Vice President of Implementation

Patrick Massie brings more than seven years of experience in customer relations and implementation management to Resercom. Mr. Massie’s expertise is communications, working directly with Fortune 500 enterprises as a top-tier product engineer.

As Vice President of Implementation, Mr. Massie is responsible for helping clients model and build their business processes to gain efficiencies, then overseeing their prompt implementation to ensure clients are satisfied with Resercom products and services.

Throughout his career, Mr. Massie has been dedicated to bringing value to companies through integrated process design and service offerings. Most recently, Mr. Massie worked with XO Communications as their broadband engineer, training direct reports on provisioning and implementation. Mr. Massie joined IBM in 1999 serving as customer on-site engineer to Frito Lay, Experian and EDS. Prior to IBM, Mr. Massie was a customer hardware engineer at ProAmerica, an IBM affiliate.

Melodye Lembo
Vice President of Human Resources

Mel Lembo brings more than thirty years of business management experience to Resercom. As Vice President of Human Resources, Ms. Lembo is responsible for Resercom recruiting and selection, on boarding, training and development, benefits management, performance management, government compliance and employer liability management as well as fostering and cultivating the unique Resercom culture.

Ms. Lembo has extensive human resource and training experience as co-founder and manager of Design Marketing, Inc., a Texas-based company with clients such as Texas Instruments, Tandy Corporation and Pier One. Ms. Lembo was also national program manager for Mosaic Sales Solution, where she worked directly with multi-million dollar clients such as Microsoft, DirecTV and American Express. Prior to Mosaic, Ms. Lembo was founder and president of The Career Guidance Center, a business that administered career and personality testing and guidance to private and agency clients.

Patrick D. Morrissey
Vice President of Sales

Patrick Morrissey brings more than twenty-five years experience of Sales, Marketing and Sales Management to Resercom. Mr. Morrissey is responsible for engineering the successful strategies for taking two Automotive Leasing Companies from the start-up point to the number one position in the Nation with gross annual revenues of over $280M. Mr. Morrissey has dedicated his career to creating cutting edge sales processes and effective marketing strategies as well a building solid sales force staffs to successfully dominate and secure market shares for his Companies in fiercely competitive markets.

As a consultant for one of the Nation’s largest business Consulting Firms, Mr. Morrissey has completed on-site in depth analysis of over 100 businesses across the country. All consulting projects included the examination of all sectors of business analysis and making recommendations for improvement for P&L, advertising, marketing, PR and media planning, internet technology improvements, organizational restructuring, operational, management and administrative staff training, sales force training, sales processes and sales tools implementation, company safety and security policies and inventory controls.

Mr. Morrissey also holds a real estate license with extensive experience selling large portfolios of bank-owned residential properties through major national real estate auction companies and has two years experience in international real estate sales as well.

Mr. Morrissey grew up in a family of software programmers ever since the inception of the early computer. Mr. Morrissey, as a hobby, has accumulated a broad background in software programming and web development. A National Company currently utilizes Mr. Morrissey’s software programs for day to day operations and sales activities.

Robert Bolster
Senior Vice President of Sales

Robert Bolster brings more than twenty years of sales, executive and business development experience to Resercom. Mr. Bolster is responsible for organizing, directing, and maintaining the Resercom sales organization. This organization includes: direct channels, potential resellers, and the nation-wide Resercom Account Executive team. In addition, Mr. Bolster is responsible for creating and executing Resercom global sales strategy and Account Executive recruiting and training initiatives.

Prior to joining Resercom, Mr. Bolster was the Senior Vice President of Operations at Trophy Club Tennis Division and was responsible for field sales, on-court engineering and field marketing. He was instrumental in helping grow the local region by implementing a customer-focused strategy, resulting in the highest grossing sales per unit of any tennis club in the country.

On an entrepreneurial level, Mr. Bolster founded, owned, directly managed and sold a highly successful landscape business in North Texas. Prior to this venture, Mr. Bolster was Senior Corporate Buyer for Dillard’s Department Stores and was instrumental in launching products in their stores that were previously not brought to market in the department store arena.

Todd Wheeler
Vice President of Logistics

Todd Wheeler has more than seventeen years of leadership experience and vast knowledge in the fields of voice/data and video design and installation. As Director of Logistics for Resercom, Mr. Wheeler is responsible for the nationwide, on-site installation and configuration of Resercom’s flagship product, RAZ. Mr. Wheeler also addresses client issues regarding hardware and software operations to ensure the client’s complete satisfaction and understanding of the system.

During his 10 years as senior field supervisor for Swartz Electric Company, Mr. Wheeler managed multiple crews on job sites throughout the Dallas-Fort Worth Metroplex and played a key role in implementing Swartz’ Voice and Data Department, offering customers new services in commercial and residential applications. Mr. Wheeler’s reputation as a leader, teacher and diplomat are attributed to his military background. Having served for six years in the United States Marine Corps, Mr. Wheeler led a scout/sniper reconnaissance squad in a worldwide theater. During his service, Mr. Wheeler earned multiple decorations.