Frequently Asked Questions
My restaurant is doing fine, why do I need this service?

RAZ helps you increase sales by taking advantage of the large and rapidly growing number of patrons who want to order food online. In addition, Fast Casual Magazine reports that patrons are willing to spend 18 percent more online versus telephone ordering. The RAZ System not only captures a quick return on your investment, but can help you increase business during your slow periods by getting your food in front of hungry patrons. And RAZ integrates easily with your current restaurant operation to make things run even more smoothly.

We already have fax-based online ordering. What's the difference?

The difference is night and day. Resercom built RAZ™ to be true online ordering, not a "band-aid" solution. With RAZ™, you never have to worry about missing an order because the fax machine jammed or ran out of paper. And your patrons will find the system easy, simple and convenient to use, which can lead to increased sales.

We already have a Web site. Will this work with what we have now?

Yes. Resercom will add a link to your current Web site, turning it into an efficient online ordering system. Simple. Fast. Done right. The RAZ™ System will increase the value of your current Web site.


What if I have more than one location?

The RAZ™ System is engineered to handle multiple locations, and the Resercom solution for multiple locations is unique. Whether you're a chain or an individually owned restaurant with more than one location, Resercom can customize each restaurant's online ordering system while retaining a consistent online look for all your operations.

Can you integrate with our point-of-sale system?

Yes. Please call us for detailed information about how we service your particular POS system.


How will the public know about my Web site?

It will take a concerted effort to educate your patrons and the public about the availability of your online ordering system. Resercom has designed a marketing plan to drive business to your Web site, using both traditional and non-traditional marketing methods to reach potential customers and bring them to your Web site. Resercom's Client Service representatives work directly with you to create a successful partnership.


Why shouldn't our operation just build our own online ordering solution?

The straightforward answer is-- you could. But ask yourself if it's cost-effective for you to custom build and maintain it? You could also build credit card processors and point-of-sale systems yourself, but why would you want to? Your core competence is food, ours is online ordering systems. Resercom is a software company that specifically deals with online ordering systems. We've spent years developing and trouble-shooting workflow issues and making this complex piece of software simple for others to use. Resercom employs project managers, programmers, a support staff and consultants to help you. Why buy software applications, when you can subscribe to Resercom's service and always remain updated at no extra charge?
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